Agent Portal

FAQs

Our dedicated team is always here to help you. Below are the most frequently asked questions to help you self-navigate portal.fifthwallsolutions.com.

How do I access FifthWall’s online portal?

Go to portal.fifthwallsolutions.com and enter your login info. If you do not know your info, select “I forgot my password” first. Otherwise, select “Register for Agent Portal Access” to receive credentials within 24 business hours.

How do I change my password?

Select your profile icon > “Change password”, then enter the required info. To keep track of passwords, use a vault like 1Password.

How do I enroll my client into the CYBERPEACEOFMIND program?

2023 Program: Limit: $250,000 Retention: $2,500

  • Select Submission > New Submission in the left panel.
  • Select the FifthWall Cyber program. Enter the Insured’s revenue, then select the desired effective date.
  • Complete any required underwriting questions that appear below based on the effective date. If the risk is found to be ineligible for CyberPeaceOfMind, a dialog box will appear that will allow you to proceed with a CyberAssurance submission for us to find a competitive cyber insurance option for your Insured from our marketplace of carriers.
  • If eligible, a plan selection screen will appear. Select Bind Plan under CYBERPEACEOFMIND then enter the required information. Please ensure the accounting/billing contact from the insured is included, otherwise only the main contact of the company will receive the invoice and payment info. Review the final product and pricing before proceeding to bind.
  • You’ll be redirected to a policy dashboard with a Conditional Binder Issued status to confirm the bind, where you and the Insured will receive initial policy documents and payment link via email.
  • You and the Insured will receive the certificate to the master policy after the Insured’s remittance of payment. The status will also flip to Policy in Force in the policy dashboard.

For more info, access the full CPOM enrollment guide here.
You can also watch our video walkthrough here.

(If ineligible for CyberPeaceOfMind):

(If eligible for CyberPeaceOfMind):

How do I enroll my client into the CYBERNOW program?

Limit: $1,000,000-$3,000,000 Retention: $5,000
Select Submission > New Submission in the left panel.

  • Select the FifthWall Cyber program. Enter the Insured’s revenue, then select the desired effective date.
  • Complete any required underwriting questions that appear below based on the effective date. If the risk is found to be ineligible for CyberPeaceOfMind, a dialog box will appear that will allow you to proceed with a CyberAssurance submission for us to find a competitive cyber insurance option for your Insured from our marketplace of carriers
  • If eligible, a plan selection screen will appear. Select Bind Plan under CYBERNOW and enter the required information. Please ensure the accounting/billing contact from the insured is included, otherwise only the main contact of the company will receive the invoice and payment info. Review the final product and pricing before proceeding to bind.
  • You’ll redirect to a policy dashboard with a Conditional Binder Issued status to confirm the bind, where you and the Insured will receive initial policy documents and payment link via email.
  • You and the Insured will receive the certificate to the master policy after the Insured’s remittance of payment. The status will also flip to Policy in Force in the policy dashboard.

(If ineligible for CyberNow):

(If eligible for CyberNow):

How do I submit a CYBERASSURANCE request for a more comprehensive option that FifthWall will take to market?

Limit: $500,000-$25,000,000 Retention: $1,000+

Select Submission > New Submission in the left panel. Then, select the FifthWall Cyber program. Enter the Insured’s revenue, then provide the required underwriting information to determine plan availabilities. You will either be redirected to the submission form, or brought to the plan selection page, where you can select Get Indication under CYBERASSURANCE.. Then, provide at minimum the company name, industry, website, and state of incorporation.

How do I know if my Insured has paid for their CPOM/CyberNow?

Under Policies, your submission should read Policy in Force. You will also receive a certificate to the master policy once payment is remitted. If the policy dashboard reads Conditional Binder Issued, it’s possible that a physical check was sent and is in process of posting. If none of the above items are verified, you may want to follow up with your Insured. Reminders will be sent 3 days prior to their due date.

How do I renew my Insured’s cyber policy?

In short, the associated agent will receive a specific portal link via email to renew for each Insured. However, anyone in your agency may renew a policy 60 days out without receiving an email. From your Insured’s expiring policy dashboard for the most current year, select Renew and follow the prompts, making sure you complete the newly required Revenue and Industry fields and additional underwriting prompts required for eligibility..

Watch our video here for a full walkthrough.

Please reach out to the FifthWall Team for any requests related to the following:

  • How do I update the assigned agent for one or more policies?
  • How do I move my user to a different agency?